Tuesday, July 17, 2012

PBX, VDN, IVR, WTF???

So. I am right now in the middle of a conference call.

We are discussing VDNs and PBX routing for a transition to another location and our transition to Verint system within the next 3 months or so.

To my surprise, our onshore counterparts are not using the latest VOIPs required to accommodate the system.

Maybe it is just an Asian mindset to think that our system might be lagging behind in terms of technology.

On another note, who would have known that a few years down the road from 2008, I would have been familiar with all these telecoms acronyms and terminologies.

We are dropping it like it's hot on all kinds of acronyms possible, other people would think we are people from another planet.

Call's over, changing mode to payroll trainer now. Toodles!

1 comment:

  1. We are trained to think we are worst than others and even when face with the reality, we are again trained to think that it is an exception not the rule.
    Our environment always assumes that we are backwards and should act accordingly.
    My answer to them?
    F U M F.
    Go live in your hole.

    ReplyDelete